Returns & Exchanges
At PartyShots, we want your celebration to be perfect, but due to the perishable nature of our edible products, we can only offer returns on damaged or incorrect items. Please notify us within 48 hours of delivery to initiate a claim for a refund or replacement.
Inspect Your Order
Upon arrival, immediately check your PartyShots package for any signs of transit damage or missing items.
Capture Evidence
Take clear photos of the damaged product and the shipping label to help us process your request quickly.
Contact Support
Email our team at [email protected] with your order number and the photos attached within 2 days of receipt.
Resolution Process
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing